Terms of Service

Introduction

These terms of service outline the rules and regulations for using FilisHealthCare's services and website. By accessing our services, you accept these terms in full.

Our Services

FilisHealthCare provides domiciliary care services and supported living services for adults aged 18-65+. All services are subject to an initial assessment and the creation of a personalised care plan.

Care Agreements

Before services commence, a formal care agreement will be established outlining:

• The specific services to be provided
• Schedule and timing of care visits
• Fees and payment terms
• Notice periods for changes or cancellations
• Complaints and feedback procedures

Your Responsibilities

As a service user, you agree to:

• Provide accurate information about your care needs
• Inform us of any changes to your health or circumstances
• Treat our care workers with respect and dignity
• Provide a safe working environment for care staff
• Pay for services as agreed in your care agreement

Our Responsibilities

FilisHealthCare commits to:

• Providing trained, vetted care workers
• Delivering care as outlined in your care plan
• Maintaining confidentiality of your information
• Responding promptly to concerns and complaints
• Complying with all relevant regulations and standards

Cancellations

Please provide as much notice as possible if you need to cancel or reschedule a care visit. Cancellation terms will be outlined in your individual care agreement.

Complaints

We value feedback and take all complaints seriously. If you are unhappy with any aspect of our service, please contact us directly. We have a formal complaints procedure to ensure all concerns are addressed promptly and fairly.

Contact Us

If you have questions about these terms, please contact us:

Email: info@filishealthcare.co.uk
Phone: 07957 261604